We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Most problems can be sorted out by speaking with a member of the team, and we would encourage all patients to ask to discuss their concerns in the first instance. The operations manager or a member of the team will be happy to speak with you and try to resolve your concerns appropropriately.
Should you wish to pursue a formal complaint you should do so in writing addressed to the practice manager, please see the attached leaflet or ask reception for a copy of the complaints procedure.
Complaints leaflet (PDF, 364KB)