Appointments DKS

Our appointments system is a care navigation process. This means the receptionist and the patient briefly discuss the nature of the appointment. This is so we can book the most appropriate appointment for the patients need. All reception team have undergone care navigation training. They are there to help you access the appropriate appointment for you.

Available appointments are a mixture of telephone consultations, video calls and face to face in surgery.

Appointments may be with other more appropriate members of the primary health care team (not just the GP).

• the clinical pharmacist;
• advanced clinical practitioner (ACP);
• nurse practitioner (NP);
• social prescriber;
• practice nurse;
• health care assistant.

Appointments can be pre booked we also have a selection of appointments kept for urgent book on the day (acute) issues. Due to patient demand we do not pre book any appointments on Mondays.

Should you have complex/multiple concerns to discuss ask the receptionist for a double appointment.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel your appointment online but if you prefer to make changes then: 

• Phone us. Check our opening times
• Visit the surgery and speak with a receptionist. Check our opening times

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp